NCWaterHeaters.com
Review Summary
- Positive experiences: Repeat customers, excellent installations, professional, efficient, on-time, clean work, fast response, helpful with quotes, knowledgeable technicians, thorough explanations, competitive pricing, great customer service, same-day service, emergency response, and attention to detail.
- Specific praise: Greg, Ben, Stephen, Jonathan, Jason, Luis, Jimmy, and Brandon are mentioned for their excellent work.
- Services: Water heater installations (tank, tankless, hybrid), whole-home filtration systems, and plumbing services.
- Overall recommendation: Highly recommended and would use again.
Reviews
View All on Google4.9
(363 reviews)
JSB
This was our second water heater purchase from NC Water Heaters. Greg and Ben performed the installation and did an excellent job! They were on time, professional, efficient and cleaned up the area when the installation was completed. While working on the installation, they noted that we had an issue with some old PVC and offered several remedial options. We are very satisfied repeat customers and highly recommend NC Water Heaters!
Matthew Pope
This company was fast to respond and helped quote the job via email with pictures. Greg came out and did an excellent job. He was very professional and honest. I will consider this group first with future projects.
barbara OHara
Extremely pleasant office staff. Scheduling apt arrival time and then follow up on exact time of arrival was perfect. Stephen was extremely thorough in explaining various unit options and also why certain changes needed to be made because of problems with previous installation of tank less water heater. AND...$3,000 LESS than another quote which did not include corrections! Did you know sometimes person giving a quote is working on commission...probably reason for $3,000 difference.
Phil Maxwell
#1 plumber in the Raleigh Durham area. These guys are the pros! I have used NC Water Heater services twice now in the past year to help me get my projects completed fast. The team was quick to provide quotes and address all my plumbing and home water needs in a timely manner. They are a GREAT service and highly recommend.
Andrew Brunton
Jonathan and Ben were fantastic. They answered all of my surely stupid questions and did a great job on the install. They did a direct swap of water heaters for me and it looks clean and finished. The pricing was better than most. I was pleased with the work done. Would use them again in a heart beat.
Steven Staten
Excellent service from start to finish. Customer service was great. The technician that came out was super knowledgeable and very friendly. Was presented with a list of options for repair or replace. Ended up replacing my tankless hot water heater with same-day service. Highly recommend and would use again.
Steven Saunders
I’ve had a water heater and a whole home filtration system installed by NCWaterHeaters and have nothing but praise. They were extremely communicative, FAST, and did a bang up job. When I had an emergency over a weekend, they responded within an hour and had someone scheduled for first thing the next morning - incredible service!
Sean R
August 2, 2024
I recently had a hybrid water heater installed by NC Water Heaters, and their team, consisting of Jason, Luis, Jimmy, and Brandon, who did an outstanding job. They removed my old system from the crawl space and installed the new hybrid system in the garage (pictured), leaving everything immaculate, well-organized, and taken care of. Jason was especially helpful, staying behind for a good chunk of time to explain everything I needed to know about the new system and patiently answering all my questions. Their professionalism, attention to detail, and thoroughness was appreciated. Jason taking the time to talk me through everything was especially as I am a new home owner who just wants to do everything right. Highly recommend Jason and his team to take care of your house and will definitely return to them for my future water heater needs.